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Please reach out to us at team@mybushbalm with your order number and we will do our best to resolve this for you.

My order seems to be stuck in transit. What do I do?

Order Questions

My order was returned to the original sender. What do I do?

My order arrived damaged. What do I do?

My tracking number shows that my order has been delivered but I can’t find it. What do I do?

I received the incorrect products. What do I do?

Can I change or cancel my order?

I received something I didn't order. What do I do?

There is something missing from my order. What do I do?

How can I apply a discount code to my order?

Can I use more than 1 promo code on my order?

Does Bushbalm come discreetly packaged?

Where do you ship?

What are your shipping rates?

Can I track my order?

What is the shipping timeline

Shipping

How long before I see results?

Are Bushbalm products safe for people who are pregnant or breastfeeding?

What is the shelf life of Bushbalm products?

Can I apply deodorant after applying the oil?

What is the difference between Nude & Sweet Escape?

Are the soothing oils safe to use after laser hair removal?

Is the Dark Spot Oil safe to use on your face?

Should I apply the scrub and oil before or after waxing?

My Dry Brush is shedding, is this normal?

How often should I exfoliate?

What is the difference between Bermuda and Pina Colada

Can I use both the Ingrown Hair Oil and Dark Spot Oil?

What length does the Francesca Trimmer leave your hair?

How do I use the Francesca Trimmer?

Does the Francesca Trimmer come with a warranty?

I misplaced the trimmer oil! Can I order more?

Trimmer Questions

Product Questions

Our Products

Product Guide

Recommended Routine Steps

How to use the Nordic Dry Brush

Routine Guide

Why these ingredients?

Are these ingredients safe?

What is Bushbalm?

Is Bushbalm cruelty free?

Can I find Bushbalm in store?

How do I open a wholesale account?

I’m an influencer, how do I partner with Bushbalm?

Frequently Asked Questions

Jojoba Oil

Copaiba Oil

Tea Tree Oil

Grapeseed Oil

Key Ingredients

Sugar

Aloe Vera

Natural Oils

Mango Seed Butter

Secondary Ingredients

Ingredients & Information

Ingrown Hair & Razor Burn

Dark Spots & Hyperpigmentation

Keratosis Pilaris

Razor Burn & Bumps

Skin Dictionary

My order seems to be stuck in transit. What do I do?Updated 9 months ago