Order Questions

Having issues with your order? Look here.

My order was returned to the original sender. What do I do?

Please reach out to us at [email protected] with your order number and verify your shipping address and we will do our best to arrange a reshipment.

My order arrived damaged. What do I do?

Please reach out to us at [email protected] with your order number and a photo of your damaged items and we will do our best to resolve this for you.

My tracking number shows that my order has been delivered but I can’t find it. What do I do?

Please reach out to your local post office and provide them with your tracking number. There are occasions where either a family member, friend, or neighbour has kept the package for you so you can also ask them just in case. If after doing this it i

My order seems to be stuck in transit. What do I do?

Please reach out to us at team@mybushbalm with your order number and we will do our best to resolve this for you.

I received the incorrect products. What do I do?

Please reach out to us at [email protected] with your order number, a photo of the items you did receive, and your shipping label, and we will do our best to resolve this for you.

Can I change or cancel my order?

Once your order has been placed, we are unable to cancel or make changes to your order. Before submitting your order please check to make sure you are purchasing the correct products and ensure there are no errors in your shipping address.

I received something I didn't order. What do I do?

Please reach out to us at [email protected] with your order number, a photo of the items you received, and the shipping label, and we will do our best to resolve this for you.

There is something missing from my order. What do I do?

Please reach out to us at [email protected] with your order number, a photo of the items you did receive, and the shipping label, and we will do our best to resolve this for you.

How can I apply a discount code to my order?

To apply a discount code to your order please add the items you would like to purchase to your bag then head to checkout. At checkout you will see a box labelled "Gift card or discount code", please enter your discount code here. Once you have entere

Can I use more than 1 promo code on my order?

Unfortunately, only one promo code can be used per order.We hope you'll visit us again soon!